COVID-19: Important information

Our services continue to operate as usual. Qonto offers free virtual cards until November 30th. More information on this page.

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Why was this SEPA Direct Debit refunded?

There are two possible explanations:

  • either the creditor company (or institution) has spontaneously refunded you
  • or you requested a refund using the Request a refund button in your Qonto app

☝️Good to know: you can find this button by clicking on the direct debit in question in the History tab of your app.

Do you still have questions?

If you can't find the answer to your question in our FAQ, you can always contact us. We will answer you shortly!