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How do I make a claim?

If you're unhappy with your experience at Qonto, you can easily and quickly make a complaint to our teams, regardless of the reason for your dissatisfaction.

In this case, here is the procedure to follow.

Contact our customer service

First, please contact our support team by email at [email protected].

Most of the time, a solution is found by our agents. But if you are still not satisfied with the result of your claim, you can file a complaint online or by mail.

File a claim online or by mail

To file a claim online, simply fill out this form.

By post, you must send a registered letter with acknowledgment of receipt (or equivalent) to the following address: Qonto, Service Réclamations, 20b Rue La Fayette, 75009 Paris.

We'll keep you updated within 24 hours once your claim has been received.

Your complaint will then be processed by the appropriate department within an average of 5 working days. The maximum time limit for processing a claim is 7 weeks (in accordance with the provisions of the French Monetary and Financial Code).

☝️ Good to know: as you are acting in a professional capacity, you are not eligible for the mediation procedure.

Do you still have questions?

If you can't find the answer to your question in our FAQ, you can always contact us. We will answer you shortly!