You can request a refund of a SEPA Core Direct Debit within 8 weeks without giving any particular justification. For all unauthorized transactions, you have 13 months to dispute it.
However, you can’t dispute a SEPA B2B Direct Debit as indicated on the mandate.
How does it work?
1) If your IBAN starts with QNTO
You can request a refund of a SEPA Core Direct Debit directly from your application within 8 weeks once the direct debit has been processed.
- From your Web app go to your History to select the debit
- Click on Request a refund in the transaction detail modal.
You’ll be refunded within 24 hours.
2) If your IBAN starts with TRZ
Step 1: Download the document below, complete it with the requested information, sign it and add the date. All you have to do is send it to us at [email protected].
Step 2: Once the request validated by our team, you’ll be refunded within 2 or 3 weeks.