COVID-19: Important information

Our services continue to operate as usual. Qonto offers free virtual cards until November 30th. More information on this page.

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How does the billing work?

At Qonto, you are billed on a monthly basis, from beginning to end of the month.

How will I pay my monthly subscription?

We'll charge you directly from your Qonto account. That’s why your account balance should be higher than your monthly charges.

To know how much your monthly subscription is going to cost you, click here.

What happens if Qonto can't charge me?

In case of an insufficient balance, Qonto will not be able to charge your account and you will be notified of a "payment failure".

Payment failure events are cumulative and will be stored awaiting for future payment. As soon as the balance will be sufficient, Qonto will charge your account with the total amount of unpaid fees.

For example, if we can't charge your Solo plan subscription fees for 2 consecutive months (= €18 excl. VAT), then you will be charged retroactively as soon as your balance reached a sufficient amount (superior to €18 excl. VAT in this case).

When will I be charged?

In addition to your monthly subscription, we charge your additional fees (off-subscription operations and extra cards, if needed). Our billing works this way:

  • At the beginning of each month, we charge your subscription and your extra cards
  • During the month, we charge your additional fees (off-subscription operations)
  • On the 5th of each month, your invoice is available in your Qonto app with all your fees details (your subscription, your extra cards, and the additional fees) of last month

Where can I find my invoice?

You can find your invoice directly in your Qonto app:

  1. Click on your organization name and select Settings
  2. Then go to the Subscription tab
  3. And click on the Download Invoices button

Do you still have questions?

If you can't find the answer to your question in our FAQ, you can always contact us. We will answer you shortly!