COVID-19: Important information

Our services continue to operate as usual. Qonto offers free virtual cards until November 30th. More information on this page.

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My Qonto IBAN is not recognised by another bank, what's wrong?

A few traditional banks operate with outdated IBAN databases.

As a result, while making a transfer to your Qonto account, you might receive an error message claiming that your IBAN (or the BIC / SWIFT code) is not valid.

In that case:

  • enter your BIC without the final x3 "X" (ex: TRZOFR21 or QNTOFRP1)
  • get in touch with the bank's Customer Support Team and ask for the addition of your Qonto IBAN to the database

And if it doesn't work (again)?

We'll help you find a solution. Please send us a message with the following information:

  • A short description of the problem: what was the action you've tried to perform and what was the error message (a screenshot would be much appreciated)
  • The name of the bank involved
  • The IBAN or account number of the issuer's account
  • The transaction concerned: time, reference and amount.

We'll then find the best way to solve this issue.

Do you still have questions?

If you can't find the answer to your question in our FAQ, you can always contact us. We will answer you shortly!