COVID-19: Important information

Our services continue to operate as usual. Qonto offers free virtual cards until November 30th. More information on this page.

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How do I set the PIN code of my Qonto card?

The creation of the PIN code confirms the order of your Qonto card. Without your input, we will not be able to send your card. Remember it well because you will need it for your in-store payments and your withdrawals.

Note: For security reasons, the system does not accept the following combinations: 0000 (4 x zero) or 0243 (which begins with zero) or 1234 (too simple number sequences).

Are you Admin of your Qonto account?

If you order a card for yourself, you have to set the PIN code at the moment of the order.

Are you a collaborator?

If your card has been ordered by the admin of your Qonto account, you’ll receive an email including a link and instructions for you to choose your PIN code. For security reasons, the order will be confirmed only after you have set the PIN code.

Once received, you will have to activate the card.

☝️ Good to know: You entered several times a wrong PIN code or you forgot it? Don't worry, you can reset your PIN code anytime.

Do you still have questions?

If you can't find the answer to your question in our FAQ, you can always contact us. We will answer you shortly!